Privacy Policy — caslno Casino Bangladesh

Information We Collect

caslno collects personal data from you in several ways: directly when you register an account or interact with our services, automatically through your use of the platform, and occasionally from third-party sources as part of our verification processes. The categories of data we collect are set out below.

1.1 Registration and Account Data

When you create a caslno account, we collect the following information:

• Your full legal name as it appears on your government-issued identification document.
• Your date of birth (used to verify that you are 18 years of age or older).
• Your residential address in Bangladesh, including district, city or town, and postal code.
• Your email address, used for account communications and notifications.
• Your mobile phone number registered to a Bangladesh network (Grameenphone, Robi, Banglalink, Teletalk, or Airtel Bangladesh).
• Your chosen username and a securely hashed version of your account password. caslno never stores passwords in plain text.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is triggered before significant withdrawals or when required by our compliance procedures — we may collect:

• A copy of your Bangladesh National Identity Card (NID), passport, or driving licence.
• A recent proof of address document (e.g., utility bill, bank statement) issued within the last three months.
• A selfie or live photograph where required to confirm that you are the genuine holder of the submitted identification document.
• Proof of payment method ownership, such as a screenshot or statement showing your bKash or Nagad account number.

1.3 Financial Transaction Data

When you make deposits or withdrawal requests, caslno records:

• The payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer).
• The transaction amount in Bangladeshi Taka (BDT / ৳).
• Transaction reference numbers and timestamps in Bangladesh Standard Time (BST, UTC+6).
• Partial payment account identifiers (e.g., the last four digits of a card number, or the registered mobile number for a mobile financial service account) — never full card numbers or full account credentials.

1.4 Gameplay and Betting Data

caslno logs all gaming activity on your account for operational, fairness, and compliance purposes. This includes:

• The games played, bet amounts placed, and outcomes recorded.
• Session start and end times, game duration, and round-by-round results.
• Sports betting selections, odds accepted, and settlement results.
• Bonus offers accepted, wagering progress, and bonus completion or expiry status.

1.5 Technical and Device Data

When you access caslno through a browser or mobile device, we automatically collect certain technical data including:

• Your IP address at the time of login and during your session.
• Browser type, version, and language settings.
• Operating system and device type (desktop, mobile, tablet).
• Pages visited within the caslno platform, time spent on each page, and navigation paths.
• Referring URL (if you arrived at caslno from another website).

1.6 Communications Data

If you contact caslno's support team via live chat or email, we retain records of those communications — including the content of messages, the date and time of contact, and the resolution outcome — for quality assurance, training, and dispute resolution purposes.

How We Use Your Data

caslno uses the personal data it collects for specific, legitimate purposes. The table below sets out each purpose, the categories of data involved, and the legal basis on which caslno relies to process that data.

caslno does not use your personal data for automated profiling that produces legal or similarly significant effects on you without human review. Where automated tools are used — for example, to flag unusual transaction patterns — a member of the compliance team reviews flagged cases before any consequential action is taken on an account.

Cookies & Tracking Technologies

caslno uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us understand how players use the platform. This section explains what cookies we use, why, and how you can manage them.

What Are Cookies? Cookies are small text files that are stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to remember information about your session. Cookies do not contain executable code and cannot access other data on your device.

Types of Cookies Used by caslno:

• Strictly Necessary Cookies: These cookies are essential to the operation of the caslno platform and cannot be disabled. They include session authentication cookies that keep you logged in during your visit, CSRF protection tokens that secure form submissions, and load-balancing cookies that route your traffic to the correct server. Without these cookies, the platform cannot function.
• Functional Cookies: These cookies remember your preferences — such as your chosen language, display settings, and last-visited game category — so that you do not need to reconfigure them on each visit. They persist across sessions for a defined period.
• Analytics Cookies: caslno uses anonymised analytics tools to track aggregated usage patterns on the platform, including which pages are visited most frequently, where users navigate after landing, and how long sessions last. This data is used in aggregate form and cannot be used to identify individual players. Analytics cookies may be disabled without affecting your ability to use the platform.
• Security Cookies: Short-lived cookies used to detect and prevent fraudulent activity, including bot traffic, credential-stuffing attempts, and suspicious login patterns.

Managing Cookies: You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. Note that disabling strictly necessary cookies will prevent you from logging in to your caslno account. For instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

Data Sharing & Third Parties

caslno does not sell, rent, or share your personal data with third parties for their own commercial purposes. However, in the course of operating our platform and fulfilling our legal obligations, we may share specific categories of data with the following types of third-party recipients under appropriate data protection safeguards:

• Payment Processors: To process your deposit and withdrawal transactions, caslno shares the minimum necessary financial data with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, Visa/Mastercard network operators, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers are contractually bound to process your data solely for payment purposes and in accordance with applicable data protection standards.
• Identity Verification Providers: caslno uses third-party KYC verification services to authenticate the identity documents submitted by players during the verification process. These providers process your identification data under strict confidentiality obligations and do not retain your data beyond the verification purpose.
• Game Content Providers: Certain game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may process technical session data — such as game round results and bet amounts — within their game engines in order to deliver the game to you. This is a standard operational requirement of third-party game integrations. Game studios do not receive your personal identification or payment data.
• Fraud Prevention and Security Services: caslno may share IP addresses, device fingerprints, and behavioural data with specialised fraud prevention providers that help us detect and block suspicious activity, bot traffic, and money-laundering patterns. This processing is conducted on the basis of caslno's legitimate interest in maintaining platform security.
• Legal and Regulatory Authorities: caslno may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or in response to a legitimate legal process. We will notify you of such disclosure where legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by caslno may access personal data to the extent strictly necessary to provide professional advice or conduct mandated audits. All such advisers are bound by professional confidentiality obligations.

Data Security

caslno takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures in place include:

• TLS/SSL Encryption: All data transmitted between your browser or device and caslno's servers is encrypted using Transport Layer Security (TLS 1.2 or higher). This ensures that data in transit — including login credentials, payment details, and personal information — cannot be intercepted by third parties.
• Password Hashing: Account passwords are never stored in plain text. caslno uses a strong one-way cryptographic hashing algorithm with per-account salting to store password credentials. Even in the unlikely event of a data breach, stored password hashes cannot be reversed to reveal the original password.
• Access Controls: Access to systems containing personal data is restricted to authorised caslno staff and contractors on a strict need-to-know basis. All access is logged and subject to periodic review. Administrative access to production systems requires multi-factor authentication.
• Infrastructure Security: caslno's platform is hosted on secured infrastructure with firewall protection, intrusion detection systems, and regular vulnerability scanning. Penetration testing is conducted periodically by independent security specialists.
• Data Minimisation in Logs: System logs that capture user activity for security and debugging purposes are configured to exclude sensitive personal data fields (such as full payment account numbers) and are subject to automated retention limits.

Your Role in Account Security: While caslno implements robust server-side security, the security of your account also depends on your own practices. You should use a strong, unique password for your caslno account that is not reused across other services. You should never share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately.

Data Retention

caslno retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or contractual retention obligations. The following retention periods apply as a general guide:

When personal data reaches the end of its applicable retention period and there is no legal basis to continue holding it, caslno will securely delete or anonymise that data. Anonymised data — which can no longer be linked to any identifiable individual — may be retained indefinitely for aggregated statistical analysis without further notice.

Where a player requests account closure, caslno will cease active use of their personal data from the closure date. However, the data will be retained in a restricted-access archive for the periods set out above before being permanently deleted.

Your Privacy Rights

As a caslno player, you hold a number of rights with respect to the personal data we hold about you. caslno is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. Your rights are described below.

How to Exercise Your Rights: To exercise any of the rights described above, contact caslno's support team via live chat inside your account or by emailing [email protected] (plain text — not a clickable link). Please include your registered username and a description of the right you wish to exercise. caslno will verify your identity before processing the request. We will respond within 30 calendar days for straightforward requests. Complex requests may be extended by a further 30 days with notice and explanation provided to you.

Contact & Data Enquiries

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way caslno handles your personal data, please reach out to us through any of the following channels:

• Live Chat Support: Available 24/7 inside your caslno account dashboard. This is the fastest way to raise a privacy question or request. Our support agents are trained to handle data-related enquiries and will escalate to the compliance team where necessary. Average response time: 2–5 minutes during peak hours, Bangladesh Standard Time (BST, UTC+6).
• Email: Send your data-related enquiry to [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Enquiry" or "Data Rights Request" so that your message is routed directly to the appropriate team. Email response time: within 4–12 hours, Bangladesh Standard Time.
• Formal Written Complaints: If your concern relates to a suspected data breach, a refused data rights request, or a serious privacy violation, you may escalate to a formal written complaint by emailing the same address with the subject line "Formal Privacy Complaint". caslno will acknowledge receipt within 24 hours and provide a substantive response within 14 calendar days.

Changes to This Privacy Policy: caslno reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, registered players will be notified by email to the address associated with their account. The updated policy will also be published on this page with a revised effective date. Continued use of the caslno platform after notification of a material change constitutes acceptance of the updated policy. If you do not agree with the changes, you should close your account and cease using the platform before the changes take effect.

Governing Language: This Privacy Policy is written in English. In the event of any inconsistency or dispute arising from a translation or summary of this policy in any other language, the English version shall prevail.

Effective Date: This Privacy Policy is effective as of 2026 and applies to all caslno players worldwide, with specific provisions relevant to players based in Bangladesh as set out throughout this document.